Privacy Policy

1. Information We Collect

When you visit or use our Site, we may collect two kinds of information:

  • Personal information you provide: your name, email address, phone number, postal address, company name, and any other details you enter when filling out forms or contacting us.
  • Automatically collected information: IP address, device type, browser type, pages visited, referrer (how you found the Site), cookies and similar technologies.

2. How We Use Your Information

  • Responding to your enquiries and fulfilling your requests.
  • Providing our services and customer support.
  • Improving our website, services and user experience.
  • Sending you updates, offers or newsletters if you agree to receive them.
  • Complying with legal requirements and protecting our legal rights.

3. Cookies & Tracking Technologies

We use cookies and similar tools to track activity on our Site and to store certain information. You can disable cookies in your browser settings; however, some site features might not function properly if cookies are disabled.

4. Sharing Your Information

We will not sell your personal information. We may share your information with:

  • Trusted third-party service providers who perform services on our behalf (bound by confidentiality).
  • Legal or regulatory authorities when required by law or to protect rights and safety.
  • Affiliated companies, where applicable, for internal business purposes.

5. Your Choices & Rights

You have the right to:

  • Ask what personal information we hold about you.
  • Request correction or updates to your data.
  • Request deletion of your information, subject to legal or business retention obligations.
  • Opt-out of marketing communications.

To exercise any of these rights, please contact us using the details in the Contact section below.

6. Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, please note that no internet transmission or storage is completely secure.

7. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take steps to remove it.

8. Changes to This Policy

We may update this policy occasionally. When we do, we will post the updated policy on this page and update the "Last updated" date above. Please review this page regularly.

9. Contact Us

If you have questions, requests, or concerns about this privacy policy or our practices, contact:

Organization
Golden Borewells
Address
No.16, jegajeevan ram Nagar, agaram main road, selaiyur, chennai 600073.
Phone
9176091762

10. WhatsApp Communication

We use WhatsApp to contact customers, answer questions, share updates, and provide service-related information. By providing your phone number through our website, forms, phone call, or WhatsApp message, you agree that Golden Borewells may contact you via WhatsApp for the purposes listed below:

  • Responding to your service enquiry
  • Sending service updates, quotations, schedules, or confirmations
  • Sharing borewell-related photos, videos, or documents (if required)
  • Providing customer support
  • Sending important notifications about work progress
Note: Use WhatsApp with caution — do not share sensitive personal details (e.g., bank account numbers) via chat unless requested and verified by an authorized Golden Borewells representative.